case studies

trafford council iPhone App

the project

To design, develop and deliver an iPhone App to make it easier for Trafford Council residents to access Council services.

key deliverables

Deliver an engaging and simple to use iPhone application, that allows customers to access information using location based GPS technology, as well as report problems and incidents directly from the iPhone.
Develop datasources and Web-Services to retreive real-time Trafford Council information.
Gain approval for the iPhone application and publish to Apple Store.

key benefits realised

Customers are able to report problems directly from their handset with greater accuracy by including photographs and GPS coordinates.
Trafford Council have been able transform the way customers access services using technology reducing costs for providing the same service using alternative channels.

download

click here to download the app from the Apple Store

bank of america / mbna - mobile banking

the project

To project manage, design and architect new SMS banking service for all bank customers.
Develop XML interface between Bank of America / MBNA and SMS vendor.

key deliverables

Content management system to add new keywords for SMS banking
mCommerce system to enable customers to send keywords to the bank to retrieve real-time account details.
Integration with bank legacy and mainframe systems.

key benefits realised

New real-time customer service channel.
Cost savings taking pressure of existing Online Banking and Telephony systems.
Improved access to services.
Improved delivery of services.

more information

click here for more information on this service.

roadworks online

the project

This collaboration between NWeGG, Department for Transport, Greater Manchester Fire Service and Manchester City Council was to improve the dissemination of Roadworks information.

key deliverables

Perform a consultation to determine the usage of Roadworks data by all UK organisations.
Produce a draft XML Schema for Roadworks.
Gain approval for the Roadworks XML Schema as a new Government standard.
Deploy software/hardware to distribute XML Roadworks data from Manchester City Council to Great Manchester Fire Service.

key benefits realised

New Government standardised XML Schema to describe Roadworks events.
Improved planning for Greater Manchester Fire Service appliances.
Automation of manual processes prone to error.
Tighter integration with joined up eGovernment systems.

more information

click here for information on the standard

manchester city council

the project

To develop and implement a next-generation contact centre for Manchester City Council (Environment on Call), inline with eGovernment initiatives.
Implementation of new automated telephone Parking Fine Payments system.

key deliverables

Project manage the implementation of new Telephony and Desktop infrastructure.
Project manage the development of new IVR and Payments system integration.

key benefits realised

Improved quality of information about services.
Improved access to services.
Improved delivery of services.

more information

click here for more information on Environment on Call

bank of america - IBM Websphere

the project

To project manage, design, architect and port existing Online Banking platform running on Sun Solaris iPlanet web and application servers to AIX / IBM Websphere.
Rework all existing backend and frontend system interfaces, upgrade all internal software components.
Switch over from old system to new system with least impact to the existing 200,000 unique vistors per day.

key deliverables

New hardware landscape design and architecture.
New production, test, performance environments delivered.
Upgrade all software, removal of legacy software and interfaces.

key benefits realised

Migration to new supported environment with opportunity to build and grow the n-tier capacity of the application.
Improved access to services.
Improved delivery of services.

nhs - single sign on

the project

The development of a single-sign-on solution for all clinicians working in the NHS. The product was developed with Sun Microsystems and ISOSEC.

key deliverables

Design and develop sign-sign on client and server software to support 1.5 million users.
Design and develop unique smart-card authentication system to support web and non-web legacy applications.

key benefits realised

Significantly improved performance of single-sign-on process.
Reduced costs of software by introducing standards based software.

mbna go paperless

the project

The implementation of Paperless customer statements. Statements to be available via the Online Banking channel.

key deliverables

Design and develop Internet Banking platform to retrieve and display PDF statements.
Design and develop internal bank systems to support paper statement suppression.
Design the ability to roll-out service and test into populations of users.

key benefits realised

Meet organisation's green objectives.
Cost benefit realised based on reduction of paper statements.
Improved customer experience.

sun microsystems b2b xml / edi

the project

XML / EDI Integration of Resellers and Suppliers.

key deliverables

Design and build of interfaces to transmit data over value added networks and the Internet in standardised and structured formats.

key benefits realised

Automation of manual processes prone to error.
Efficient/Intelligent delivery of information puts customer in control.
Tighter integration with ERP systems.